Q. Can I add something to my order if I've already made a payment?

A. Of course!  Please contact us by email at tangledinthymeshoppe@gmail.com to let us know.  We will give you a special code to use for the second order so you are not charged for shipping twice. 

Q. I've changed my mind, can I cancel my order?

A. Sure, if the product has NOT shipped.  Once the order leaves our shop, we are unable to cancel the order.  Please email us at tangledinthymeshoppe@gmail.com with your order number and a description of your issue.

Q. I have a problem, how do I contact you?

A. Please email us at tangledinthymeshoppe@gmail.com with a description of your issue so we can help resolve it.

Q. I need to start a return, how do I do that?

A. Please go to our shipping & returns page for more information.

Q. My product was damaged, can I get a replacement?

A. Yes.  We strive to provide our customers with high quality items.  Please email us at tangledinthymeshoppe@gmail.com no later than 14 days after your product was delivered.  We require a picture of the damaged product.  No need to send it back. At this time, we do not offer refunds. 

Q. I have a P.O. BOX, can I get my products delivered there?

A. No.  We are unable to ship to P.O. Boxes or military addresses.  You must use a physical address. 

Q. I need to change my shipping address, how do I do that?

A.  Email tangledinthymeshoppe@gmail.com immediately.  We can process the address change if the product hasn't shipped.  Please tell us that you need to change your shipping address and provide your order number.  

Q.  Is your site secure?  

A. Yes.  Our payment process complies with the Payment Card Industry Data Security Standards (PCI DSS).  We use the highest information security standard for organizations and companies that accept credit card payments. This standard provides protection of the privacy and confidentiality of the card's data used to complete the online transaction.